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This privacy policy is an electronic record in the form of an electronic contract formed under the information technology act, 2000, and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the information technology act, 2000. This privacy policy does not require any physical, electronic or digital signature.

This document is published and shall be construed in accordance with the provisions of the information technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under information technology act, 2000; that require publishing of the privacy policy for the collection, use, storage and transfer of sensitive personal data or information.

Please read this privacy policy carefully. By using the website, you indicate that you understand, agree, and consent to this privacy policy.

Data Protection & Privacy Policy

Shuttle Express is owned by Tripazzo Services. Shuttle Express provides this Privacy Policy to inform Users of Shuttle Express’s Web Site (hereinafter referred to as “Web Site’) of Shuttle Express’s policies and procedures regarding the collection, use, and disclosure of personally identifiable information received from users of the Web Site. If you elect to submit any personal information, your submission is subject to the terms of this Privacy Policy and you consent to such terms.

By using the Web Site and/or services offered/advertised through it and/or Shuttle Express, you are consenting to Shuttle Express’s processing of User’s information as set forth in this Privacy Policy now and as amended by Shuttle Express from time to time. Keep in mind that use of Shuttle Express’s services is also subject to, and controlled by, the Agreement subscribed to by the User, and use of the Web Site is subject to the Terms and Conditions notified on the Website. Shuttle Express respects your privacy and is committed to protecting the personal information that you may share with us.

Information We Collect

When you apply for or maintain an account with Shuttle Express, we collect certain personally identifiable information (“Personal Information”). Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, and other information when needed specifically to provide a service or product or carry out a transaction you have requested.

Non-Personal Information

We may collect non-personal information about you such as the type of internet browsers. You cannot be identified from this information and it is only used to assist us in providing an effective service on this Website. We may disclose aggregate statistics about our Website users to prospective partners, advertisers, and other reputable third parties, but these statistics will not include personally-identifying information.


When personal information is collected, Shuttle Express will inform you at the point of collection the purpose for the collection. Shuttle Express will not transfer your personal information to third parties without your consent, except under the limited conditions described under the section entitled “Information Sharing and Disclosure” below.

Information Sharing and Disclosure

Shuttle Express does not transfer or share your information except as provided if Shuttle Express has users’ consent to share the information. Shuttle Express only uses the information it collects to provide the services you select, to better understand its customer’s requirements, to provide better services, and to assist with troubleshooting any problems, resolving disputes, and for any purposes deemed necessary to provide services.

The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.

Shuttle Express may reveal user’s personal information when required to do so by law, or to comply with a court order or subpoena, or to cooperate with investigations by law enforcement or regulatory authorities or to participate or cooperate with a judicial proceeding, or in urgent circumstances, to protect personal safety, the public or our websites; to protect the property and rights of Shuttle Express or a third party, the safety of the public or any person; to prevent or stop any illegal, unethical or legally actionable activity.

Data Security

Shuttle Express employs reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information. No data transmission over the internet or any wireless network can be guaranteed to be secure and therefore Shuttle Express cannot ensure or guarantee the security of any information User transmits to Shuttle Express and User does so at his/her own risk.

Retention of Data

Shuttle Express retains information in accordance with our data retention requirements. We may retain such information for up to eight years in accordance with regulatory requirements. If you object to this retention, please contact the Grievance Officer.

Your Rights

We recognize that you have rights as a ‘data subject’, and that we have an obligation to uphold these. This policy aims to outline how we maintain these rights. In particular, it outlines:

  • How we collect and process your information
  • Why we do this
  • How you can exercise your rights;
  • Who to contact in the event you’re unhappy with our performance.

Your information rights Explanation
Right to be informed This encompasses the obligation for us to be transparent in how we collect and use your personal data.
Right of access You have the right to access your personal data and supplementary information.
Right to rectification If the information we hold on you is inaccurate or incomplete, you can request we correct this.
Right to erasure You can request to delete or remove personal data where there is no compelling reason for us to continue processing.
Right to restrict processing You have the right to request we cease processing your data, if: You consider it inaccurate or incomplete; Where you object to processing and we are considering whether we still have a legitimate interest to process it. Where we don’t need the data for the original reason, we collected it but may need it to support a legal claim.
Right to data portability Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.
Right to object You have the right to object to our processing under certain circumstances.

Cookies and Tags

We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Shuttle Express may use cookies to track user traffic patterns (as described above). Our advertising system may deliver a one-time cookie to better track ad impressions and click rates. You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site.

Grievance Officer

If You find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure, and transfer of Your Personal Information under this Policy or any terms of Shuttle Express’s Agreement, Privacy Policy, Refund Policy, etc. please contact the Mr.Dharmendra Prajapati, the designated grievance officer under Information Technology Act, 2000  E-mail: [email protected].

Updates to the Policy

Please note that this Policy may change from time to time. We will post any Policy changes on the Website and without prior notice to You. Please review the Policy each time You use the Website. By Your continued use of the Website, You impliedly consent to the terms of the revised/updated Policy, if any.

Links to Third-Party Websites:

This Website may contain links to third-party websites like Facebook, Instagram, YouTube, Twitter, etc. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage You to learn about the privacy practices of those third parties. We cannot be responsible for these policies.

Kindly note:

Shuttle Express is not responsible for the privacy practices of other web sites linked from Shuttle Express’s Web Site. Users are required to read the privacy policies or statements of other such web sites they visit.

Shuttle Express is not directed to persons under the age of 18 years and does not knowingly collect, either online or offline, information from such individuals. If a parent or guardian becomes aware that his or her child has provided Shuttle Express with personally identifiable information without their consent, he or she should contact us at Shuttle Express. If Shuttle Express becomes aware that a child under the age of 18 years has provided Shuttle Express with personally identifiable information, Shuttle Express will remove such information from its files.

Any legal action or proceedings relating to or arising out of this Policy shall be brought exclusively in the courts and/or tribunals in New Delhi in the State of Delhi, India.

Shuttle Express may change this Privacy Policy from time to time by posting updated policies on the Web Site